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Return & exchange policy

Exchange

When your purchased item is  not what you expected or you would like to change your item for another article, then please contact us before you return your item.  Someone will respond to you within 72 hours to give you your return authorization number (RA#) and a customer form that you must then complete and mail in with the damaged watch. After contact with us please return your item within 7 days to the address at the bottom of the page. Please add the return/exchange form when sending your order. 


Return 

When your purchased item isn’t not what you expected  or not to  your liking, you can return it. Please always contact us before you return your item. After contact with us you can fill in our return form. Please add this form to your package when you return it. Returning an item is at your own expense. We will send your new desired item for free. Your only cost will be the actual made shipping cost of sending you the new item.  However, this only applies to normal stock products and not just for customized products .


Shipping

Shipping is at your own risk. Hoentjen Creatie will send your item according to the standard procedure. You can indicate your products registered / insured to have it sent to mitigate this risk. The shipping coast will increase. We ship via Post NL and keep their rates.

 

Responsibility

We assume that you are the owner of your ordered product as soon as the payment thereof has been made. Hoentjen Creatie will treat your product with care and transfer to the Post NL . Shipping your order is as described, is at your own risk . You can indicate your products registered / insured to have it sent to mitigate this risk. If you do not specify this, the transmission according to standard procedure. Hoentjen Creatie cannot be held responsible for any loss or damage during transportation.

 

Conditions

Return the product in its original and undamaged box or factory packaging. This is including all side products delivered in that box or factory packaging. You will receive the product costs minus the real shipping costs!* Please always contact us before you return your item!
For complaints, tips or ideas please contact us. Within our means , we will do everything to satisfy you . * even with "free" shipping .

The return address in which the article can be sent to: 

Hoentjen Creatie
Smittenbergstraat 13
7384 AT  Wilp (gld)
The Netherlands 

About Hoentjen Creatie

The Dutch designer and founder of Hoentjen Creatie; Sander Hoentjen, has passion for wood. Sander is a highly professional and multi-creative designer and have developed several high-end furniture design projects. His carvings are known for their style, detail and craftsmanship. 
Read more about Hoentjen Creatie 

Testimonials

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